Privacy Policy

1. Introduction

CJK Technologies, LLC doing business as "FAQsimple" ("Company," "we," "us," or "our") operates FAQsimple.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information: We may collect personal information that you provide directly to us, including:

• Name and email address when creating an account
• Profile information from authentication providers
• FAQ content, questions, and answers you create
• Organization and team information
• User preferences and settings

Usage Information: We automatically collect certain information when you use our Service:

• Log data (IP addresses, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Search queries and AI interaction data
• FAQ view and engagement analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process and display your FAQ content
• Provide AI-powered search and translation features
• Authenticate users and manage accounts
• Generate analytics and usage insights
• Improve and personalize your experience
• Communicate with you about your account or the Service
• Monitor and analyze usage trends
• Detect, prevent, and address technical issues

4. AI and Machine Learning

Our Service uses artificial intelligence and machine learning technologies to:

• Provide intelligent search capabilities across your FAQ content
• Generate automatic translations in multiple languages
• Suggest relevant content and improvements
• Analyze user interactions to improve service quality

Your content may be processed by AI systems to provide these features, but we implement appropriate safeguards to protect your data.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party service providers who assist in operating our Service (Supabase, Netlify, AI service providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Published Content: FAQ content you choose to publish publicly will be accessible to your intended audience

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Row Level Security (RLS) policies in our database
• Multi-tenant security architecture
• Secure authentication and authorization systems
• Regular security assessments and updates

7. Data Retention

We retain your personal information only as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may delete your account and associated data at any time through your account settings.

8. Third-Party Services

Our Service integrates with third-party services for authentication, hosting, and AI capabilities. These services have their own privacy policies governing the collection and use of your information. Key third-party services include Supabase, Netlify, and AI service providers.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Control the visibility and sharing of your FAQ content
• Withdraw consent for data processing
• Request data portability
• Object to certain data processing activities
• Delete your account and associated data
• Opt out of AI processing for certain features

11. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

CJK Technologies, LLC
Email: support@cjktek.com

For data protection inquiries specifically, you may also contact our privacy team at: privacy@cjktek.com